Return & Exchange Policy for TWC Alliance,

Money Back Guarantee/Refund Policy

TWC Alliance, agrees to improve client’s credit picture of inaccurate, unverifiable and incomplete items during the term of this Agreement, in accordance with the terms of this Agreement. If Client is unsatisfied with the results and Client has been with TWC Alliance, for a minimum of one year, and Client has fulfilled all of the following requirements: (a) forwarded credit bureau responses within 5 days of receipt, (b) did not engage in any credit repair efforts before the date of this contract, (c) has had no payment issues, (d) complied 100% with the commitments to the service, (f) has not had any improvement to Client’s credit report by removing 50% or more of derogatory items from Client’s account, and (d) no other deragatory items have been added the clients report within the one year, TWC Alliance, will refund the initial audit fee. This request must be made within 14 days of receipt of the Notice of Cancellation form. Client understands that the results obtained by TWC Alliance, on behalf of Client are dependent on numerous factors, including but not limited to Client’s ability to repay debts and loans, cooperation of Client’s creditors, and credit bureaus ability to verify information provided to them by TWC Alliance, on behalf of Client.

A client has full authority to cancel this Agreement anytime within the first five days with no fees. If that period has passed, Client will be liable for expenses related to completed work. This will include any work that has occurred on the client file. Upon the decision to cancel, Client will be notified of their final file review date. At that point, TWC Alliance will review the file for any deletions or repairs. The client will be billed for any removals or repairs, and the data will be closed. If no deletions or replacements have occurred, then no fees will be assessed, and the client file will be closed.

Services are provided on a month -to- month basis, and clients may cancel their service at any time at least (10) ten days in advance of any upcoming recurring payment. When canceled according to these terms, the future recurring payment will constitute the final payment due for services rendered. All services are billed in arrears.

We reserve the right to terminate your agreement with us if no payment has been made 10 days after the invoice has been sent

We reserve the right to terminate your agreement with us if client does not keep the credit monitoring account (Identity IQ) active at all times

We reserve the right to terminate your agreement with us if client receives a late payment on their credit report after starting the credit repair process

We reserve the right to terminate your agreement with us if client’s report shows additional inquiries outside of the original ones that were on the initial credit report upon starting their credit repair services

We reserve the right to terminate your agreement with us if client does not send us over any documents received in the mail for any of the bureaus, creditors, and or collection agencies within 15 calendar days of receiving the documents

PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

LAST UPDATED 12/13/2021